Sales Account Manager (Inside Sales)

School Outfitters; Cincinnati (OH); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Comprehensive benefits package

Onsite work environment (Cincinnati,OH

Hybrid schedule; Fridays work fromhome

Job summary

School Outfitters, a 100% employee-owned company in Cincinnati, OH, is hiring Inside Sales Account Managers for phone and chat channels. You will manage a high-volume pipeline, convert leads to revenue, and work in a hybrid schedule with no weekends or holidays.

The role emphasizes consultative selling, urgency, and customer relationships. We offer qualified leads, competitive base plus commissions, an ESOP, comprehensive benefits, and a development-focused culture.

Qualifications

• Associate's degree or higher preferred.
• 2 years of sales experience with demonstrated success achieving or exceeding revenue goals.
• Strong consultative selling, discovery, negotiation, objection-handling, and closing skills.
• Demonstrated ability to build and retain customer relationships.
• Excellent verbal and written communication, with strong organization and time-management skills.

Responsibilities

• Turn inbound demand into completed sales via phone, chat, and forms.
• Own opportunities from initial engagement through order placement and closing.
• Identify opportunities to increase value through products, services, and solutions.
• Maintain consistent follow-up until the sale is won or dispositioned.
• Use HubSpot CRM to manage the full sales pipeline and forecast effectively.

Skills

Sales experience

Consultative selling

Customer relationships

Communication skills

Accountability

Education

Associate's degree or above

Tools

HubSpot CRM

Job description

Explore a career at School Outfitters

We challenge our employees to excel and support them in achieving great things. We work hard to make School Outfitters a place people enjoy being. And we encourage a healthy balance between their professional and personal lives. We are convinced these things help us achieve our business goals.

Proudly 100% employee owned

In 2022, School Outfitters became an ESOP, or 100% employee owned and operated. This means that each year employees receive company shares in addition to their regular compensation, 401K contributions and bonus.

As employee-owners, we all have a vested interest in the profitability of School Outfitters, and we all have a stake in the day-to-day decisions that promote our growth. We’re proud to be in this together.

Our perks and benefits

Hybrid work environment
We believe in work-life balance for everyone, including the option to work remotely on Fridays.

Comprehensive coverage
Get competitive medical, dental, and vision, plus 100% paid short- and long-term disability

Matching 401K plan
We match your 401k contributions up to 5% for a future you can feel secure about

Paid volunteer time
Give back to a cause you care about with up to 8 hours of paid volunteer time each year.

Paid enrichment leave
Pursue personal growth with our paid enrichment leave program after 7 years

Career development & tuition reimbursement
We believe in our people and encourage ongoing professional development

We’re proud to be a Top Workplaces award winner.

It is an inclusive environment that allows you to grow as an employee. The people who work here are always striving to be better.

– Employee in Customer Service

My managers and co-workers believe that I will get the job done. They are great to work with; everyone is friendly and willing to help each other.

– Employee in Sales

Health & fitness
Enjoy our state-of-the-art gym with a professional trainer, plus a nearby fitness trail where employees can bike, walk or run.

Monthly social events
We play as hard as we work with happy hours, catered lunches, employee appreciation events and more.

About us

School Outfitters is committed to outfitting dynamic learning environments with high-quality school furniture and equipment that help students excel and educators thrive. A 100% employee-owned and operated retailer, we specialize in classroom furniture, school desks, chairs, tables, and storage solutions tailored to meet the needs of today’s learning spaces. With the know-how and resources to support everything from single-classroom upgrades to full school renovations, our team is ready to help. Our sales specialists provide expert phone and chat support and can manage school furniture projects from start to finish. We handle marketing, product management, sales, and customer service in-house, and are proud to be a Top Workplaces award winner.

Position: Sales Account Manager (Inside Sales) Location: Cincinnati, OH

Job Id: 471 # of Openings: 2

Sales Account Manager (Inside Sales) – Cincinnati, OH School Outfitters | ESOP | No Weekends or Holidays | Hybrid Work Environment (4 days in office, 1-day WFH)

Build a Career with a Healthy Culture, Meaningful Work, and a Team That Believes in People.

We are currently hiring Inside Sales Account Managers for both our Phone and Customer Chat Channels.

Why This Role Matters

At School Outfitters, our culture starts with five core values: Believe in People, Enjoy the Journey, Relentlessly Search for Better, Live the Golden Rule, and Play to Win. These values shape how we support one another, serve our customers, solve problems, and celebrate success. If you are a sales professional looking for meaningful work, a healthy team culture, strong benefits, and an employee-owned company where your contribution matters, this is a place to build a rewarding career.

Our mission is to help educators prepare people for the future by getting their orders done right. School environments make a difference, and we help facilitate the dreams of educators nationwide by creating thriving, productive, and conducive learning spaces where their students and communities can succeed. School Outfitters transforms more than 40,000 education spaces each year, giving you the opportunity to connect your sales success to a purpose that matters.

In this role, you will combine consultative selling, urgency, persistence, organization, and genuine care for the customer. Success means more than answering an inquiry or creating a quote—it means owning the opportunity through the buying process, helping educators bring their vision to life, and driving the opportunity toward an order.

How Can You Make an Impact in This Role?

School Outfitters provides qualified, warm leads and the opportunity to serve an existing customer base representing more than 35,000 school districts. You will discover what is happening across each customer’s district and earn referrals. You will showcase School Outfitters’ full capabilities, from expert consultation to complete turnkey solutions, positioning us as the one-stop shop for school furniture and equipment. You will turn those opportunities into sales. From discovery and quoting through follow-up and closing, you will own a portfolio designed to generate first-year earnings of $70,000 to $85,000.

Through a Consultative Sales Model, you will:

• Turn inbound customer demand into completed sales by actively managing leads from phone calls, chats, online forms, quote requests, email inquiries, marketing activities, existing customers, and other assigned sources.
• Take ownership of opportunities from initial engagement through order placement, improving quote-to-order conversion and overall close rates.
• Confidently ask for the order, create appropriate urgency, and identify opportunities to increase value through products, services, installation, delivery, contracts, and other School Outfitters solutions.
• Recommend solutions that align with customer requirements, address barriers to purchase, and provide value beyond the initial inquiry.
• Maintain consistent, purposeful follow-up until the opportunity is won, lost, or appropriately dispositioned.
• Prioritize sales activity based on opportunity value, customer intent, likelihood to purchase, timing, and sales potential.
• Create exceptional value and service that builds loyalty; our inside sales team generates customer retention representing up to 40% of booked sales.
• Use HubSpot CRM to transact quickly, maintain visibility into the full pipeline, and efficiently advance opportunities through the quote pipeline.
• Sell proactively by routinely calling customers to check in, uncover future needs, learn about upcoming projects, and earn referrals.

What We’re Looking For

• Associate's degree or above preferred.
• Preferred: 2 years of sales experience with demonstrated success achieving or exceeding individual revenue goals.
• Proven ability to manage a high volume of sales opportunities and convert customer interest into revenue.
• Strong consultative selling, discovery, negotiation, objection-handling, and closing skills.
• Demonstrated ability to build and retain customer relationships.
• Strong sense of urgency and personal accountability for results.
• Excellent verbal and written communication skills, along with strong organization, prioritization, and time-management skills.
• Ability to analyze performance and adjust sales activity to improve results.
• Ability to thrive in a fast-paced, goal-oriented, customer-focused sales environment.
• Experience with AI solutions preferred.

Schedule

• Monday–Friday, 9:00 a.m. to 6:00 p.m.
• Work from home on Fridays.
• No weekends or holidays.

About Us

At School Outfitters, we help educators create engaging learning environments that support student success. As a leading national supplier of educational furniture and equipment, we combine eCommerce, design expertise, and customer service to deliver meaningful outcomes for schools and communities. We are a 100% employee-owned company, and we believe our people, systems, and culture are what differentiate us.

Our team is driven by a shared mindset: Believe in people, enjoy the journey, relentlessly search for better, play to win, and Live the Golden Rule.

If you’re looking for a role where your leadership directly impacts growth, customers, and long-term value—you’ll find it here.

Compensation, Benefits & Work Environment

• Competitive base + commission and bonus opportunities
• Employee Stock Ownership Plan (ESOP)
• Comprehensive benefits package
• Onsite work environment (Cincinnati, OH)

Equal Opportunity Employer

School Outfitters is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Reasonable Accommodations

School Outfitters is committed to working with and providing reasonable accommodation to individuals with disabilities. If you need reasonable accommodation due to a medical condition or disability at any point during the application or interview process, please email [e-mail] .