Customer Care & Orders Specialist

Springs Window Fashions; Waukegan (IL); On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Life insurance

Long-term disability

Short-term disability

Paid sick time

Paid vacation

Paid holidays

Volunteer day off

Job summary

Springs Window Fashions in Waukegan, IL is seeking a Customer Service Coordinator responsible for coordinating and performing numerous customer service functions for specific assigned customers, ensuring excellent service. This 40‑hour per week role may include Saturday hours.

You will process orders, issue credits, maintain current product and account knowledge, and respond to customer inquiries. The position offers an annual bonus up to 5% and comprehensive benefits including medical, dental

Qualifications

• High School Diploma required.
• Minimum of one year combined customer service experience and/or related education.
• Personal computer experience.

Responsibilities

• Process customer requests including various order types (initial, remake, repair parts).
• Handle change/cancel/out of spec requests and update order statuses.
• Issue credits (up to $250 per order).
• Maintain current product/account/systems knowledge to comply with procedures.
• Complete other related duties as assigned by Supervisor.

Job description

Springs Window Fashions in Waukegan, IL is seeking a Customer Service Coordinator responsible for coordinating and performing numerous customer service functions for specific assigned customers, ensuring excellent service. This 40‑hour per week role may include Saturday hours.

You will process orders, issue credits, maintain current product and account knowledge, and respond to customer inquiries. The position offers an annual bonus up to 5% and comprehensive benefits including medical, dental