Customer Service Representative- SunSetter

Springs Window Fashions; Pennsylvania; On-site; USD 28,800 - 35,200; Full time

Benefits offered by this job

401k & matching

Quarterly bonus / gainsharing

Career path advancement

Employee product discounts

Employee Assistance Programs

Holidays off

Health (Full Time Only)

Vision (Full Time Only)

Dental (Full Time Only)

Life Insurance (Full Time Only)

Disability Insurance (Full Time Only)

Health & Flexible Spending Accounts (F

Paid Time Off (Full Time Only)

Paid holidays (Full Time Only)

Tuition Reimbursement (Full Time Only)

Job summary

Springs Window Fashions is seeking a customer support representative to handle inbound calls, answer questions about the product catalog, and process orders with accuracy.

The role includes post‑sales follow‑up, order tracking, credits as needed, and collaboration with teammates to resolve customer issues quickly. A high school diploma and basic computer skills are required.

This full‑time position offers a supportive office environment with benefits and opportunities for advancement.

Qualifications

• High school diploma required.
• Basic computer skills required.
• Excellent written and verbal communication are essential.
• Ability to build relationships with customers is important.
• Strong multitasking and reliability are expected.

Responsibilities

• Handle inbound calls and provide pre‑sales and post‑sales support.
• Enter and process orders and quotes accurately.
• Provide status updates and order tracking information.
• Troubleshoot using available guides and resources.
• Issue credits when needed.
• Assist with product catalog questions and sample swatches.

Skills

Good communication

Build relationships with customers

Analytical skills

Basic computer skills

Multitasking

Reliability

Education

High school diploma

Job description

Job Summary

This position focuses on providing customer support for Springs Window Fashions’ product catalog, assisting inbound calls, and performing order processing and post‑sales follow‑up.

Responsibilities

• Inbound calls – no sales calls or cold calling
• Pre‑sales assistance
• Answer questions about product catalogs and help screens
• Enter orders – sample swatches, quotes, new orders
• Post‑sales assistance
• Status updates and order tracking
• Troubleshooting using available guides
• Enter orders – parts, repair, remakes
• Issue credits

Requirements

Education and Experience

• High school diploma
• Basic computer skills

Skills/Training

• Good communication skills (written, oral, listening, approachable)
• Ability to build relationships with customers
• Good analytical skills
• Basic computer skills
• Multitasking skills
• Reliability

Physical Requirements

• Work conditions are normal for an office environment

Salary

$16.50 an hour with opportunities for continued advancement.

Benefits

• 401k & matching
• Quarterly bonus / gainsharing opportunities
• Career path advancement opportunities
• Employee product discounts
• Employee Assistance Programs
• Holidays off
• Health (Full Time Only)
• Vision (Full Time Only)
• Dental (Full Time Only)
• Life Insurance (Full Time Only)
• Disability Insurance (Full Time Only)
• Health & Flexible Spending Accounts (Full Time Only)
• Paid Time Off (Full Time Only)
• Paid holidays (Full Time Only)
• Tuition Reimbursement (Full Time Only)

Additional Activities

• Monthly pop‑up events/competitions
• Popsicle Parades
• Pizza Parties
• Holiday Luncheons
• Annual Customer Service Week Celebration in October