Inbound Customer Support Specialist - HVAC with Growth & Benefits

Canadys; Richmond Hill (GA); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Competitive hourly pay

Incentive opportunities

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off (PTO) & Paid Holidays

Company-Paid Life Insurance

Short-Term & Long-Term Disability

Employee Assistance Program (EAP)

Opportunities for advancement

Job summary

A leading HVAC and Plumbing service provider in Richmond Hill, GA, is looking for an individual to handle high-volume inbound calls and manage customer relationships. Responsibilities include scheduling service appointments, resolving customer concerns, and maintaining data accuracy in the CRM system. Ideal candidates will possess excellent communication skills and a professional demeanor. Competitive pay of $17.00/hour plus bonuses offered.

Responsibilities

• Handle high-volume inbound calls with professionalism and accuracy
• Convert inbound inquiries into scheduled service appointments
• Make outbound calls to schedule, confirm, and follow up on appointments
• Resolve customer concerns while maintaining composure
• Enter and manage data accurately within CRM system
• Collaborate with internal teams to avoid scheduling errors
• Conduct follow-up calls to ensure customer satisfaction
• Participate in training sessions and remain informed

Skills

Excellent verbal and written communication skills

Positive, professional, and friendly demeanor

Strong problem-solving and multitasking abilities

Self-motivated, organized, and team-oriented

Education

High school diploma or equivalent

Associate’s or higher

Job description

A leading HVAC and Plumbing service provider in Richmond Hill, GA, is looking for an individual to handle high-volume inbound calls and manage customer relationships. Responsibilities include scheduling service appointments, resolving customer concerns, and maintaining data accuracy in the CRM system. Ideal candidates will possess excellent communication skills and a professional demeanor. Competitive pay of $17.00/hour plus bonuses offered.