Lead-Level CSR: Growth Path & Benefits

Tecertifiedelectricians; Georgia; On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Company-sponsored health insurance

401(k) with company match

Gym reimbursement

Paid vacation and holidays

Weekly and monthly bonuses

Job summary

A fast-growing home service company in Georgia is looking for a Lead-Level Customer Service Representative. The ideal candidate should have 2+ years of customer service experience, preferably within the home service industry such as HVAC or plumbing. Responsibilities include handling customer calls, scheduling appointments, and maintaining accurate records. The position offers a supportive culture, growth opportunities, and a starting pay of $20/hour, along with various benefits like health insurance and 401(k) with company match.

Qualifications

• 2+ years of CSR experience, preferably at a lead level.
• Experience in the home service industry like HVAC or plumbing.
• Ability to communicate confidently on the phone.

Responsibilities

• Answer and make calls professionally.
• Schedule appointments for services and inspections.
• Assist customers with inquiries about services and products.
• Follow up on estimates and membership renewals.

Skills

Customer Service experience

Strong communication skills

Dependable and punctual

ServiceTitan experience

Leadership skills

Tools

ServiceTitan

Job description

A fast-growing home service company in Georgia is looking for a Lead-Level Customer Service Representative. The ideal candidate should have 2+ years of customer service experience, preferably within the home service industry such as HVAC or plumbing. Responsibilities include handling customer calls, scheduling appointments, and maintaining accurate records. The position offers a supportive culture, growth opportunities, and a starting pay of $20/hour, along with various benefits like health insurance and 401(k) with company match.