HVAC Customer Service Pro | Growth & Benefits

Ace Hardware Corporation; Alpharetta, Northern (GA, KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k)

Medical, dental, vision insurance

Paid time off

Employee discount

Life insurance

Job summary

Ace Hardware Home Services, Inc. is seeking an HVAC Customer Service Representative in Alpharetta, GA to deliver outstanding service, learn offerings, and communicate effectively with customers. You will handle inquiries by email and phone, schedule field service, and maintain client data with professionalism.

The role emphasizes problem-solving, timely follow-up, and a positive rapport with customers and team members as part of a growing home services organization.

Qualifications

• Two years of customer service and/or field service logistics experience.
• Strong computer skills in MS Office and database management.
• Clear, confident communicator with customers and team.

Responsibilities

• Provide unmatched customer service and problem solving over phone and email.
• Respond to inquiries, schedule field service appointments, and address billing or service questions.
• Maintain accurate customer data in the service database and stay updated on policies.

Skills

Customer service

Field service logistics

MS Office

Database management

Tools

Service Titan

Dispatching

Scheduling

Home Services

Job description

Ace Hardware Home Services, Inc. is seeking an HVAC Customer Service Representative in Alpharetta, GA to deliver outstanding service, learn offerings, and communicate effectively with customers. You will handle inquiries by email and phone, schedule field service, and maintain client data with professionalism.

The role emphasizes problem-solving, timely follow-up, and a positive rapport with customers and team members as part of a growing home services organization.