HVAC Customer Success & Scheduling Specialist

Goettl's High Desert Mechanical Inc.; Prescott Valley (AZ); On-site; USD 40,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k with 4% Matching

Company Paid All-Inclusive Resort Trip

Job summary

A trusted HVAC and plumbing provider is hiring a Customer Service Representative to support inbound and outbound calls, manage customer accounts, and book appointments using ServiceTitan. The role offers a clear path to earning over $72k, full training, and an emphasis on teamwork and customer satisfaction. Ideal candidates should possess strong communication and organizational skills, a positive attitude, and prior customer service experience. This is a full-time position with a supportive culture aimed at continuous improvement.

Qualifications

• Detail-oriented and adapt to deliver a great customer experience.
• Committed to teamwork and continuous improvement.
• Moderate typing ability with strong phone etiquette.

Responsibilities

• Answer incoming phone calls and direct them accordingly.
• Book service jobs utilizing scheduling software.
• Maintain a positive attitude with customers and coworkers.
• Meet Key Performance Indicators to earn monthly incentives.

Skills

Strong communication

Organizational skills

Positive attitude

Detail-oriented

Customer service experience

Education

High school diploma or GED

Tools

ServiceTitan

Microsoft Office

Job description

A trusted HVAC and plumbing provider is hiring a Customer Service Representative to support inbound and outbound calls, manage customer accounts, and book appointments using ServiceTitan. The role offers a clear path to earning over $72k, full training, and an emphasis on teamwork and customer satisfaction. Ideal candidates should possess strong communication and organizational skills, a positive attitude, and prior customer service experience. This is a full-time position with a supportive culture aimed at continuous improvement.