Customer Resolution Specialist - High-Impact Growth Path

Yourairexperts; Raleigh (NC); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Medical Insurance – 3 plans to choose from

Dental Insurance – 100% Company Paid

Vision Insurance - 100% Company Paid

401K with 4% Match

Paid Time Off

Job summary

A leading HVAC company in Raleigh, NC, is seeking a customer-focused professional to handle complaints and escalations. This full-time, in-office position involves supporting internal leadership while ensuring customer satisfaction. The ideal candidate will have experience in HVAC or plumbing, exceptional communication skills, and a calm demeanor in high-stress situations. The role offers competitive pay, benefits, and opportunities for professional growth.

Qualifications

• Must have experience in HVAC and/or plumbing, understanding processes is essential.
• Strong customer service and conflict resolution skills required.
• Excellent communication skills are a must.

Responsibilities

• Serve as the main point of contact for customer complaints.
• Handle difficult conversations with patience and empathy.
• Document and track all escalations and ensure customer satisfaction.

Skills

Customer service and conflict resolution skills

Excellent written and verbal communication skills

Highly organized with strong follow-through

Calm and patient in high-stress situations

Education

Experience in HVAC and/or plumbing industry

Tools

Service Titan

Microsoft Outlook

Job description

A leading HVAC company in Raleigh, NC, is seeking a customer-focused professional to handle complaints and escalations. This full-time, in-office position involves supporting internal leadership while ensuring customer satisfaction. The ideal candidate will have experience in HVAC or plumbing, exceptional communication skills, and a calm demeanor in high-stress situations. The role offers competitive pay, benefits, and opportunities for professional growth.