Outbound Customer Care Specialist — Grow with a Supportive HVAC Team

All-Star Heating and Air Conditioning; Knoxville (TN); Sur place; USD 20 664 - 27 552; Plein temps

Avantages offerts par ce poste

Performance bonus

Health insurance

Paid time off

Growth opportunities

Résumé du poste

A growing HVAC company in Knoxville is seeking an Outbound Customer Care Representative to strengthen customer relationships through proactive outreach. You will make outbound calls to schedule maintenance services, follow up on inquiries, and ensure customers feel valued. We're looking for someone with 1-2 years in a customer service call center role, and excellent organizational skills. The position offers a competitive hourly pay, bonuses based on performance, and a supportive team environment.

Qualifications

• Minimum 1–2 years of outbound call center or telephone-based customer service experience required.
• Exceptional organizational skills to manage call lists and track follow-ups.
• Strong attention to detail with accurate data entry.

Responsabilités

• Make outbound calls daily to schedule maintenance tune-ups.
• Log every call and outcome accurately in service software.
• Represent the All-Star brand with professionalism.

Connaissances

Outbound call center experience

Organizational skills

Clear phone presence

Experience with CRM software

Outils

SERA service software

Description du poste

A growing HVAC company in Knoxville is seeking an Outbound Customer Care Representative to strengthen customer relationships through proactive outreach. You will make outbound calls to schedule maintenance services, follow up on inquiries, and ensure customers feel valued. We're looking for someone with 1-2 years in a customer service call center role, and excellent organizational skills. The position offers a competitive hourly pay, bonuses based on performance, and a supportive team environment.