Inbound Customer Support Specialist

Serenity Mental Health Centers; Provo (UT); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k)

Paid time off

Flexible scheduling

Job summary

Serenity Mental Health Centers in Provo, UT is hiring a Call Center Representative – Customer Support to handle a high-volume of inbound calls, answer questions, and guide callers through next steps in a structured, script-driven environment.

Paid training for four weeks, with after-training options for full-time or part-time schedules. Starting pay $16.50/hour, with growth to $19.50/hour within six months, plus a $1.00/hour bilingual differential and comprehensive benefits.

Qualifications

• High school diploma or GED.
• Experience in a customer service or call center environment preferred.
• Strong verbal and written communication skills.

Responsibilities

• Handle a high volume of inbound calls from prospective and existing customers.
• Schedule appointments and manage calendars with accuracy.
• Follow scripts and workflows while adapting to conversations.
• Guide callers with professional, solution-focused communication.
• Convert inbound inquiries into scheduled appointments.
• Verify customer information and enter data into a CRM.
• Escalate complex issues while maintaining a positive experience.
• Collaborate with internal teams for smooth handoffs.

Skills

Customer service

Phone support

Communication

Data entry

Education

High school diploma or GED

Tools

CRM system

Microsoft Office

Job description

Serenity Mental Health Centers in Provo, UT is hiring a Call Center Representative – Customer Support to handle a high-volume of inbound calls, answer questions, and guide callers through next steps in a structured, script-driven environment.

Paid training for four weeks, with after-training options for full-time or part-time schedules. Starting pay $16.50/hour, with growth to $19.50/hour within six months, plus a $1.00/hour bilingual differential and comprehensive benefits.