Inbound Support Pro — Bilingual & Flexible Schedule

Serenity-Healthcare-1; Farmers Branch (TX); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) retirement plan

Paid time off

Flexible scheduling

Bilingual differential (Spanish/EN)

Job summary

Serenity-Healthcare-1 in Las Colinas, TX is seeking a Call Center Representative – Customer Support to handle a high-volume inbound call flow in a structured, script-supported environment. The role emphasizes quality, consistency, and customer experience.

Paid training provided; after training, flexible full-time or part-time scheduling is available. Starting pay is $16.50/hour with growth to $19.50/hour within six months, plus a bilingual differential and employer-supported health benefits.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in a customer service or call center environment preferred.
• Comfortable handling high call volume and staying on the phone all day.
• Paid training provided.

Responsibilities

• Handle a high volume of inbound calls from prospective and existing customers.
• Schedule appointments and manage calendars with accuracy and efficiency.
• Follow structured scripts and workflows while adapting to conversations.
• Guide hesitant callers using professional, solutions-focused communication.
• Convert inbound inquiries into scheduled appointments.
• Verify customer information and enter data into a CRM system.
• Respond to questions and resolve concerns in a calm, professional manner.
• Escalate complex situations appropriately while maintaining a positive experience.
• Collaborate with internal teams to ensure smooth handoffs and follow-through.

Skills

Customer service

Call center

High-volume calls

Verbal communication

Data entry

Education

High school diploma or GED

Tools

CRM system

Job description

Serenity-Healthcare-1 in Las Colinas, TX is seeking a Call Center Representative – Customer Support to handle a high-volume inbound call flow in a structured, script-supported environment. The role emphasizes quality, consistency, and customer experience.

Paid training provided; after training, flexible full-time or part-time scheduling is available. Starting pay is $16.50/hour with growth to $19.50/hour within six months, plus a bilingual differential and employer-supported health benefits.