Customer Experience Supervisor: Lead with Impact in Health

Serenity Health Care; Provo (UT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay based on experience

Premium benefits: 90% medical, dental,

Job summary

Serenity Healthcare in Provo, UT seeks a Customer Experience Supervisor to lead a high-performing call center team delivering concierge-level patient support and to coach with intention for accountability and growth.

You’ll manage escalations with empathy, use performance metrics to lift outcomes, and uphold world-class service standards that make a real difference for patients. This role offers competitive pay, premium benefits, 401(k) and strong career growth.

Qualifications

• 1+ year experience supervising customer service teams.
• Experience in a call center environment is a strong plus.
• Passion for helping people—patients and teammates.
• A track record of hitting goals and improving performance.
• Clear, confident communication and strong decision-making.
• Ability to stay cool under pressure and adapt quickly when needed.
• A results-driven mindset with a focus on continuous improvement.

Responsibilities

• Lead a high-performing team delivering concierge-level patient support
• Coach with intention — accountability, honest feedback, personal growth
• Handle escalations with empathy and solutions-first thinking
• Use performance metrics to elevate team results and drive outcomes
• Maintain world-class service standards that make a real difference for patients

Skills

Supervising teams

Call center experience

Empathy

Communication

Decision-making

Goal orientation

Performance improvement

Job description

Serenity Healthcare in Provo, UT seeks a Customer Experience Supervisor to lead a high-performing call center team delivering concierge-level patient support and to coach with intention for accountability and growth.

You’ll manage escalations with empathy, use performance metrics to lift outcomes, and uphold world-class service standards that make a real difference for patients. This role offers competitive pay, premium benefits, 401(k) and strong career growth.