Bilingual Call Center Specialist - Flexible Scheduling

Serenity Healthcare; Provo (UT); On-site; USD 22,730 - 26,863; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k) retirement plan

Paid time off

Paid training

Flexible scheduling

Bilingual differential

Job summary

Serenity Healthcare in Provo, UT is hiring a Call Center Representative for customer support in a high-volume inbound environment. This is a full-time role with part-time options after training and paid training provided.

You will handle inbound calls, schedule appointments, follow scripts, and resolve customer questions with professionalism. Growth to $19.50/hour within six months and bilingual differential are included along with benefits.

Qualifications

• High school diploma or GED required.
• Experience in a customer service or call center preferred.
• Basic computer skills and data entry experience.
• CRM experience a plus.

Responsibilities

• Handle a high volume of inbound calls from prospective and existing customers.
• Schedule appointments and manage calendars with accuracy and efficiency.
• Follow structured scripts and workflows while adapting to conversations.
• Guide hesitant callers using professional, solutions-focused communication.
• Convert inbound inquiries into scheduled appointments.
• Verify customer information and enter data accurately into a CRM system.
• Respond to questions and resolve concerns in a calm, professional manner.
• Escalate complex situations appropriately while maintaining a positive experience.
• Collaborate with internal teams to ensure smooth handoffs and follow-through.

Skills

Inbound call handling

CRM data entry

Verbal communication

Written communication

Schedule management

Calm under pressure

Bilingual Spanish/English

Education

High school diploma or GED

Tools

CRM software

Job description

Serenity Healthcare in Provo, UT is hiring a Call Center Representative for customer support in a high-volume inbound environment. This is a full-time role with part-time options after training and paid training provided.

You will handle inbound calls, schedule appointments, follow scripts, and resolve customer questions with professionalism. Growth to $19.50/hour within six months and bilingual differential are included along with benefits.