Call Center Representative

Serenity Healthcare; Provo (UT); On-site; USD 22,730 - 26,863; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k) retirement plan

Paid time off

Paid training

Flexible scheduling

Bilingual differential

Job summary

Serenity Healthcare in Provo, UT is hiring a Call Center Representative for customer support in a high-volume inbound environment. This is a full-time role with part-time options after training and paid training provided.

You will handle inbound calls, schedule appointments, follow scripts, and resolve customer questions with professionalism. Growth to $19.50/hour within six months and bilingual differential are included along with benefits.

Qualifications

• High school diploma or GED required.
• Experience in a customer service or call center preferred.
• Basic computer skills and data entry experience.
• CRM experience a plus.

Responsibilities

• Handle a high volume of inbound calls from prospective and existing customers.
• Schedule appointments and manage calendars with accuracy and efficiency.
• Follow structured scripts and workflows while adapting to conversations.
• Guide hesitant callers using professional, solutions-focused communication.
• Convert inbound inquiries into scheduled appointments.
• Verify customer information and enter data accurately into a CRM system.
• Respond to questions and resolve concerns in a calm, professional manner.
• Escalate complex situations appropriately while maintaining a positive experience.
• Collaborate with internal teams to ensure smooth handoffs and follow-through.

Skills

Inbound call handling

CRM data entry

Verbal communication

Written communication

Schedule management

Calm under pressure

Bilingual Spanish/English

Education

High school diploma or GED

Tools

CRM software

Job description

Call Center Representative - Customer Support

Location: Provo, UT

Employment Type: Full-Time (Part-Time available after training)

Compensation: Starting at $16.50/hour, with growth up to $19.50/hour within 6 months

Overview

Join a high-volume inbound call center where your communication skills and professionalism drive results.

In this role, you'll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured, script-supported environment where quality, consistency, and customer experience are key.

What You'll Do

No industry-specific experience required — paid training provided.

• Handle a high volume of inbound calls from prospective and existing customers
• Schedule appointments and manage calendars with accuracy and efficiency
• Follow structured scripts and workflows while adapting naturally to conversations
• Guide hesitant callers using professional, solutions-focused communication
• Convert inbound inquiries into scheduled appointments
• Verify customer information and enter data accurately into a CRM system
• Respond to questions and resolve concerns in a calm, professional manner
• Escalate complex situations appropriately while maintaining a positive experience
• Collaborate with internal teams to ensure smooth handoffs and follow-through

What This Role Feels Like

• Fast-paced call center environment with consistent call volume throughout the day
• Structured workflows with clear expectations and performance metrics
• A role where how you communicate matters just as much as what you do
• High standards for professionalism, accuracy, and customer experience

What We're Looking For

• High school diploma or GED
• Experience in a customer service or call center environment preferred
• Comfortable handling high call volume and working on the phone throughout the day
• Strong verbal and written communication skills
• Ability to stay calm, organized, and professional under pressure
• Basic computer skills and experience with data entry and systems (CRM experience a plus)

Preferred Background

• Call center or inbound sales/support experience
• Hospitality, retail, or other high-touch customer service roles
• Experience working in metrics-driven or performance-based environments

About You

You've worked in environments where customer interactions moved quickly and quality still mattered. You're comfortable following a process, staying organized, and keeping a professional tone — even during busy or challenging calls.

You take pride in clear communication, accuracy, and delivering a strong customer experience every time.

Training & Schedule

• Paid training required: 4 consecutive weeks, 40 hours per week
• After training, flexible scheduling with full-time or part-time options available

Compensation & Benefits

• Starting at $16.50/hour with growth to $19.50/hour within 6 months
• $1.00/hour bilingual differential (Spanish/English)
• Health, dental, and vision coverage (majority employer-paid)
• 401(k) retirement plan
• Paid time off: 10 days (15 after first year) + 10 paid holidays
• Flexible scheduling options

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.