Call Center Representative

Serenity Mental Health Centers; Provo (UT); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k)

Paid time off

Flexible scheduling

Job summary

Serenity Mental Health Centers in Provo, UT is hiring a Call Center Representative – Customer Support to handle a high-volume of inbound calls, answer questions, and guide callers through next steps in a structured, script-driven environment.

Paid training for four weeks, with after-training options for full-time or part-time schedules. Starting pay $16.50/hour, with growth to $19.50/hour within six months, plus a $1.00/hour bilingual differential and comprehensive benefits.

Qualifications

• High school diploma or GED.
• Experience in a customer service or call center environment preferred.
• Strong verbal and written communication skills.

Responsibilities

• Handle a high volume of inbound calls from prospective and existing customers.
• Schedule appointments and manage calendars with accuracy.
• Follow scripts and workflows while adapting to conversations.
• Guide callers with professional, solution-focused communication.
• Convert inbound inquiries into scheduled appointments.
• Verify customer information and enter data into a CRM.
• Escalate complex issues while maintaining a positive experience.
• Collaborate with internal teams for smooth handoffs.

Skills

Customer service

Phone support

Communication

Data entry

Education

High school diploma or GED

Tools

CRM system

Microsoft Office

Job description

Call Center Representative – Customer Support

Location:Provo, UT
Employment Type:Full-Time (Part-Time available after training)
Compensation:Starting at $16.50/hour, with growth up to $19.50/hour within 6 months

Overview

Join ahigh-volume inbound call centerwhere your communication skills and professionalism drive results.

In this role,you’llhandle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured,script-supported environmentwhere quality, consistency, and customer experience are key.

No industry-specific experiencerequired— paid training provided.

WhatYou’llDo

• Handle ahigh volume of inbound callsfrom prospective and existing customers

• Schedule appointments and manage calendars with accuracy and efficiency

• Followstructured scripts and workflowswhile adapting naturally to conversations

• Guide hesitant callers usingprofessional, solutions-focused communication

• Convert inbound inquiries into scheduled appointments

• Verify customer information and enter data accurately into aCRM system

• Respond to questions and resolve concerns in a calm, professional manner

• Escalate complex situations appropriately whilemaintaininga positive experience

• Collaborate with internal teams to ensure smooth handoffs and follow-through

What This Role Feels Like

• Fast-paced call center environment withconsistent call volume throughout the day

• Structured workflows with clear expectations andperformance metrics

• A role wherehow you communicate matters just as much as what you do

• High standardsfor professionalism, accuracy, and customer experience

WhatWe’reLooking For

• High school diploma or GED

• Experience in acustomer service or call center environmentpreferred

• Comfortable handlinghigh call volume and working on the phone throughout the day

• Strong verbal and written communication skills

• Ability to staycalm, organized, and professional under pressure

• Basic computer skills and experience withdata entry and systems (CRM experience a plus)

Preferred Background

• Call center or inbound sales/support experience

• Hospitality, retail, or otherhigh-touch customer service roles

• Experience working inmetrics-driven or performance-based environments

About You

You’veworked in environments wherecustomer interactions movedquicklyand quality still mattered.You’recomfortable following a process, staying organized, and keeping a professional tone — even during busy or challenging calls.

You take pride inclear communication, accuracy, anddeliveringa strong customer experience every time.

Training & Schedule

• Paid trainingrequired:4 consecutive weeks,40 hoursper week

• After training, flexible scheduling withfull-time or part-time options available

Compensation & Benefits

• Starting at $16.50/hour with growth to $19.50/hour within 6 months

• $1.00/hour bilingual differential (Spanish/English)

• Health, dental, and vision coverage (majority employer-paid)

• 401(k) retirement plan

• Paid time off: 10 days (15 after first year) + 10 paid holidays

• Flexible scheduling options

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion ofa background checkand drug screening.