Inbound Call Center Specialist: Paid Training + Benefits

Serenity Mental Health Centers; Fort Worth (TX); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) retirement plan

Paid time off

Flexible scheduling

Bilingual differential

Job summary

Serenity Mental Health Centers in Fort Worth, TX is seeking a Call Center Representative to join our team. You will handle a high-volume inbound call flow, guide customers through next steps, and ensure a positive experience with script-supported workflows.

Paid training provided, full-time role with flexible scheduling after training. A $1.00/hour bilingual differential is available, and health, dental, and vision coverage are provided.

Qualifications

• High school diploma or GED required.
• Experience in a customer service or call center environment preferred.
• Comfortable handling high call volume and working on the phone throughout the day.
• Strong verbal and written communication skills.
• Ability to stay calm, organized, and professional under pressure.

Responsibilities

• Handle a high volume of inbound calls from prospective and existing customers.
• Schedule appointments and manage calendars with accuracy and efficiency.
• Follow structured scripts and workflows while adapting naturally to conversations.
• Guide hesitant callers using professional, solutions-focused communication.
• Convert inbound inquiries into scheduled appointments.
• Verify customer information and enter data accurately into a CRM system.
• Respond to questions and resolve concerns in a calm, professional manner.
• Escalate complex situations appropriately while maintaining a positive experience.

Skills

Communication skills

Customer service

Data entry

CRM systems

Education

High school diploma or GED

Tools

CRM software

Job description

Serenity Mental Health Centers in Fort Worth, TX is seeking a Call Center Representative to join our team. You will handle a high-volume inbound call flow, guide customers through next steps, and ensure a positive experience with script-supported workflows.

Paid training provided, full-time role with flexible scheduling after training. A $1.00/hour bilingual differential is available, and health, dental, and vision coverage are provided.