Call Center Representative

Serenity Healthcare; Lehi (UT); On-site; USD 22,730 - 26,863; Full time

Benefits offered by this job

Starting pay at $16.50/hour

Flexible Shift Hours

10 PTO days

90% coverage of medical, dental & vision

Job summary

A healthcare provider in Lehi, UT is seeking a Call Center Representative to guide potential patients through the booking process with empathy and support. Ideal candidates will have strong communication skills and prior customer service experience. The role offers competitive starting pay at $16.50/hour with growth opportunities and comprehensive benefits including medical coverage and PTO. Training spans four consecutive weeks, post which candidates can opt for full-time or part-time work.

Qualifications

• Previous experience in high-volume customer service.
• Strong communication skills, both verbal and written.
• Ability to handle patient concerns promptly.

Responsibilities

• Guide patients to book appointments with care and empathy.
• Convert leads into patients through follow-up.
• Schedule, adjust, and cancel appointments accurately.
• Act as liaison between patients and providers.
• Provide information about healthcare services.

Skills

Excellent verbal and written communication

Proven experience in customer service

Basic math skills

Education

High School Diploma or GED

Tools

MS Office applications

Job description

3 days ago Be among the first 25 applicants

Ready to Make an Impact in Healthcare? Join Serenity.

Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we're transforming mental wellness with compassion, innovation, and a people-first approach.

No Healthcare Experience? No Problem.

We're not looking for medical backgrounds — we're looking for calm, clear communicators who know how to solve problems and keep things moving. If you're steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you'll feel right at home. Bring your focus, empathy, and drive — we'll train you on the rest.

The Role: Call Center Representative | Lehi, UT

As a Call Center Representative, you'll connect with potential patients who've expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you'll gently guide them toward booking their first appointment—turning leads into lasting patient relationships.

What You'll Be Doing

• Gently guide hesitant patients to book their first appointment with care & empathy
• Convert new leads into patients with confident, results-driven follow-up
• Schedule, adjust, and cancel appointments with accuracy
• Act as a liaison between established patients and their provider
• Working with other healthcare professionals to ensure seamless patient care
• Provide information about healthcare services, procedures, and policies
• Handle patient concerns, complaints, and questions promptly and professionally
• Follow protocols for managing patient inquiries and issues
• Resolve patient issues, offer solutions, and elevate when needed
• Verifying patient information, insurance details, and eligibility
• Accurately enter and update patient info in the EMR system
• Other duties as assigned

Who We Are

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.

You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time.

Requirements

• High School Diploma or GED
• Proven experience in a high-volume customer service industry
• Excellent verbal and written communication
• Proficiency with MS Office applications a plus
• Basic math skills

Benefits

• Starting at $16.50/hour with growth opportunities to $19.50/hour within six months
• Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment)
• Luxe-level benefits: We cover 90% of medical, dental & vision
• 401(k) - because your future deserves self-care too
• 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
• Flexible Shift Hours

Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here.

This position is contingent on successfully completing a criminal background check and drug screen upon hire.