Inbound Customer Support Rep – Mon-Fri, No Weekends

Allianz; Minneapolis (MN); Hybrid; Confidential; Full time

Job summary

Allianz US Life is seeking a Customer Service Representative to handle inbound calls from Customers and Financial Professionals in a structured contact-center setting.

You will build relationships, provide clear information, and solve problems while maintaining strong attendance and punctuality in a 7am–6pm shift. Office presence is required for those within 50 miles, with hybrid work considerations.

Qualifications

• High School Diploma or GED required.
• Aim to exceed standard call center metrics while providing excellent customer service.
• Computer proficiency skills.
• Process, focused on customer relationships.
• Work shift-times between 7am-6pm.
• For 100% remote and hybrid: Appropriate internet speed in order to be effective at home of 50 mbps or higher download speed.
• You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future.

Responsibilities

• Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures.
• Build relationships by listening, paraphrasing, and problem solving.
• Provide clear information.
• Manage a diverse clientele.
• Emphasis on attendance and punctuality.
• Support basic Allianz Website registration and navigation.
• Research required information using available resources.
• Follow up with Customers or Financial Professionals.
• Respond to callers, explaining possible solutions, and ensuring that client’s feel supported and valued.
• Utilization of artificial intelligence tools and resources (e.g. generative AI).

Skills

Customer service

Call center

Communication

Problem solving

Attendance/punctuality

Education

High School Diploma or GED

Tools

Internet speed requirement

Job description

Allianz US Life is seeking a Customer Service Representative to handle inbound calls from Customers and Financial Professionals in a structured contact-center setting.

You will build relationships, provide clear information, and solve problems while maintaining strong attendance and punctuality in a 7am–6pm shift. Office presence is required for those within 50 miles, with hybrid work considerations.