Hybrid Client Care Specialist

Sun Life Financial; United States; Hybrid; USD 38,000 - 51,000; Full time

Benefits offered by this job

Vacation & sick time

Paid family leave

Medical coverage

Life & AD&D insurance

Disability programs

Sabbatical program

401(k) match

Stock purchase plan

Employer-funded retirement

Job summary

Sun Life U.S. is hiring a Contact Center Representative to answer inbound calls for multiple client companies, resolving basic inquiries and providing claims-related administrative support.

The role operates in a hybrid model with in-office presence at least 2 days per week, and hours 11:30am–8:00pm EST, Monday to Friday. You will document calls, collaborate with other departments on complex issues, and maintain knowledge of clients, products, and department functions.

Qualifications

• Prior customer service or contact center experience preferred.
• Client-focused mindset with empathetic approach.
• Ability to multi-task across multiple technology platforms.
• Confident when handling escalated calls and delivering exceptional service.

Responsibilities

• Drive timely resolution of various call types, creating a positive client experience.
• Document calls in a clear and concise manner.
• Engage other departments to address complex service issues.
• Maintain understanding of different clients, products, and department functions.

Skills

Customer service

Empathy

Multi-tasking

Communication

Team collaboration

Job description

Sun Life U.S. is hiring a Contact Center Representative to answer inbound calls for multiple client companies, resolving basic inquiries and providing claims-related administrative support.

The role operates in a hybrid model with in-office presence at least 2 days per week, and hours 11:30am–8:00pm EST, Monday to Friday. You will document calls, collaborate with other departments on complex issues, and maintain knowledge of clients, products, and department functions.