In-Office Customer Support Specialist (Mon-Fri)

Allianz Life; Golden Valley (MN); Hybrid; USD 43,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible spending accounts (FSA)

Health savings accounts (HSA)

Tuition reimbursement

Student loan repayment program

401(k) company match

Life insurance

Job summary

Allianz Life in Golden Valley, MN is seeking an entry-level Customer Services & Claims representative. The role focuses on answering inbound calls from Customers and Financial Professionals, solving issues, guiding self-service features, and supporting website registrations.

The position emphasizes attendance, punctuality, and first-call resolution within a structured contact-center environment. Expect a 3-day-a-week in-office requirement for local candidates, with standard Monday–Friday hours.

Qualifications

• High School Diploma or GED required.
• Strong customer service mindset with focus on first call resolution.
• Computer proficiency and ability to navigate the Allianz website.

Responsibilities

• Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures.
• Build relationships by listening, paraphrasing, and problem solving; provide clear information.
• Manage a diverse clientele with emphasis on attendance and punctuality.
• Support basic Allianz Website registration and navigation; research required information using available resources.
• Follow up with Customers or Financial Professionals and explain possible solutions to ensure support and satisfaction.
• Utilize artificial intelligence tools and resources as needed on calls.

Education

High School Diploma or GED

Tools

Allianz Website navigation

Job description

Allianz Life in Golden Valley, MN is seeking an entry-level Customer Services & Claims representative. The role focuses on answering inbound calls from Customers and Financial Professionals, solving issues, guiding self-service features, and supporting website registrations.

The position emphasizes attendance, punctuality, and first-call resolution within a structured contact-center environment. Expect a 3-day-a-week in-office requirement for local candidates, with standard Monday–Friday hours.