Hybrid Inbound Support Specialist - Client Care & Claims

Sun Life; Kansas City (MO); Hybrid; USD 38,000 - 51,000; Full time

Benefits offered by this job

Hybrid work model

Competitive pay

Paid time off

Job summary

Sun Life U.S. is seeking a Contact Center Representative to answer inbound calls for multiple client companies, resolve basic inquiries, and provide claims-related administrative support.

The role offers a hybrid schedule with in-office presence at least two days weekly in a fast-paced, client-focused environment. You will maintain knowledge of products, document calls clearly, escalate complex issues, and contribute to a positive client experience while handling Leaves of Absence and Disability

Qualifications

• Minimum 1 year of customer service or call center experience.
• Strong communication and problem-solving skills.
• Ability to stay organized and focused in a fast-paced environment.

Responsibilities

• Drive timely resolution of various call types, creating a positive client experience.
• Document calls in a clear and concise manner.
• Engage other departments when needed to address complex service issues.
• Maintain an understanding of the different clients, products, and department functions.

Skills

Customer service

Call center experience

Multitasking

Empathy

Job description

Sun Life U.S. is seeking a Contact Center Representative to answer inbound calls for multiple client companies, resolve basic inquiries, and provide claims-related administrative support.

The role offers a hybrid schedule with in-office presence at least two days weekly in a fast-paced, client-focused environment. You will maintain knowledge of products, document calls clearly, escalate complex issues, and contribute to a positive client experience while handling Leaves of Absence and Disability