Remote Contact Center Advocate – Leaves & Claims

Sun Life; Hartford (CT); Hybrid; USD 38,000 - 51,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

Vacation and sick time

Job summary

Sun Life U.S. is seeking a Contact Center Representative to join our hybrid team, handling inbound calls for multiple client companies and providing claims-related administrative support.

You will resolve routine inquiries, escalate complex issues, and document calls clearly. The schedule is 11:30am–8:00pm EST, Monday through Friday, with no weekend shifts.

We emphasize service excellence, teamwork, and a supportive environment with competitive pay and incentives.

Qualifications

• Prior customer service or contact center experience.

Responsibilities

• Drive timely resolution of calls to ensure positive client experience.
• Document calls clearly and concisely.
• Engage other departments to handle complex issues.
• Maintain understanding of clients, products, and department functions.

Skills

Customer service experience

Empathy

Multitasking

Communication

Team collaboration

Job description

Sun Life U.S. is seeking a Contact Center Representative to join our hybrid team, handling inbound calls for multiple client companies and providing claims-related administrative support.

You will resolve routine inquiries, escalate complex issues, and document calls clearly. The schedule is 11:30am–8:00pm EST, Monday through Friday, with no weekend shifts.

We emphasize service excellence, teamwork, and a supportive environment with competitive pay and incentives.