Inbound Care & Claims Specialist (Hybrid)

Sun Life; Baltimore (MD); Hybrid; USD 38,000 - 51,000; Full time

Job summary

Sun Life U.S. is seeking a Contact Center Representative to handle inbound calls for multiple client companies, resolving basic inquiries such as Leaves of Absence and Disability and providing claims-related administrative support.

This hybrid role requires presence in the office at least 2 days per week, with a schedule from 11:30am to 8:00pm EST, Monday through Friday. You will collaborate with other departments to ensure timely, accurate service for Sun Life's clients.

Qualifications

• Prior customer service or contact center experience.
• Ability to multi-task across various technology platforms.
• Strong communication and empathetic approach to clients."

Responsibilities

• Drive timely resolution of call types to create a positive client experience.
• Document calls clearly and concisely.
• Engage other departments to address complex service issues.
• Understand client products and department functions.

Skills

Customer service

Communication

Empathy

Multitasking

Job description

Sun Life U.S. is seeking a Contact Center Representative to handle inbound calls for multiple client companies, resolving basic inquiries such as Leaves of Absence and Disability and providing claims-related administrative support.

This hybrid role requires presence in the office at least 2 days per week, with a schedule from 11:30am to 8:00pm EST, Monday through Friday. You will collaborate with other departments to ensure timely, accurate service for Sun Life's clients.