Customer Contact Center Rep | Flex

Allianz; Minneapolis (MN); Hybrid; Confidential; Full time

Job summary

Allianz US Life is seeking a Customer Service Representative to handle inbound calls from Customers and Financial Professionals in a structured contact-center setting.

You will build relationships, provide clear information, and solve problems while maintaining strong attendance and punctuality in a 7am–6pm shift. Office presence is required for those within 50 miles, with hybrid work considerations.

Qualifications

• High School Diploma or GED required.
• Aim to exceed standard call center metrics while providing excellent customer service.
• Computer proficiency skills.
• Process, focused on customer relationships.
• Work shift-times between 7am-6pm.
• For 100% remote and hybrid: Appropriate internet speed in order to be effective at home of 50 mbps or higher download speed.
• You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future.

Responsibilities

• Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures.
• Build relationships by listening, paraphrasing, and problem solving.
• Provide clear information.
• Manage a diverse clientele.
• Emphasis on attendance and punctuality.
• Support basic Allianz Website registration and navigation.
• Research required information using available resources.
• Follow up with Customers or Financial Professionals.
• Respond to callers, explaining possible solutions, and ensuring that client’s feel supported and valued.
• Utilization of artificial intelligence tools and resources (e.g. generative AI).

Skills

Customer service

Call center

Communication

Problem solving

Attendance/punctuality

Education

High School Diploma or GED

Tools

Internet speed requirement

Job description

Hiring Manager

Leigh Soder

Pay Band

2

Employee Referral Information

Employee Referrals should be sent via E-mail to the recruiter who is responsible for filling the position. Make sure to include the job title, job code and the referral's resume. Referrals must be position-specific or no referral award will be given.

Internal Background Check Information

Allianz Life requires a criminal background checkand credit check on employees applying for a position requiring securities registrations, officer level and above positions, and positions included in the Allianz Group Fit and Proper Policy.

What you do

You will work exclusively Monday-Friday, no evenings and no weekends!

Any employee who lives within a 50 mile radius of our offices in Golden Valley, MN will be required to come into the office at least 3 days a week.

You will provide prompt and accurate responses to telephone inquiries from both Customers and Financial Professionals. You will be trained on our products in a structured and active inbound contact-center environment. You will answer inquiries on product features, understanding product performance and educating callers on the self-service features of our website, and taking and keying trade instructions provided on calls. The Customer Service Representative will work with the Contact Center Management team to exceed published benchmarks related to soft skills, accuracy, call handle time and attendance. You are prepared to put the caller's needs first by prioritizing solving problems, de-escalating situations where warranted, and help guide a first call resolution. You will report into a Contact Center Supervisor.

• Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures
• Build relationships by listening, paraphrasing, and problem solving
• Provide clear information
• Manage a diverse clientele
• Emphasis on attendance and punctuality
• Support basic Allianz Website registration and navigation
• Research required information using available resources
• Follow up with Customers or Financial Professionals
• Respond to callers, explaining possible solutions, and ensuring that client's feel supported and valued
• Utilization of artificial intelligence tools and resources (e.g. generative AI).

What you bring

• High School Diploma or GED required
• Aim to exceed standard call center metrics while providing excellent customer service
• Computer proficiency skills
• Process, focused on customer relationships
• Work shift-times between 7am-6pm
• For 100% remote and hybrid: Appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed
• You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship.

75560 | Customer Services & Claims | Entry Level | [[custPositionClusterCSB]] | Allianz US Life | Full-Time | Permanent