Customer Contact Center Rep | Flex

Allianz Life; Minneapolis (MN); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

Tuition reimbursement

401(k) company match

Onsite health center

Fitness facility

Job summary

A leading insurance company in Minneapolis seeks a Customer Contact Center Rep Associate to provide prompt responses to customer inquiries. You will build relationships and utilize problem-solving skills to ensure clients feel supported. Candidates must have a High School Diploma or GED, excellent customer service skills, and proficiency in computers. The position ranges from $43,000 to $47,000 annually, with a requirement to work in the office 3 days a week for local employees.

Qualifications

• High School Diploma or GED required.
• Aim to exceed standard call center metrics while providing excellent customer service.
• Computer proficiency skills are necessary.

Responsibilities

• Answer incoming calls from Customers or Financial Professionals.
• Build relationships by listening and problem-solving.
• Provide clear information and manage a diverse clientele.

Skills

Customer service skills

Problem-solving

Computer proficiency

Communication skills

Education

High School Diploma or GED

Job description

Customer Contact Center Rep Associate | Flex

You will work exclusively Monday‑Friday, no evenings and no weekends! Any employee who lives within a 50‑mile radius of our offices in Golden Valley, MN will be required to come into the office at least 3 days a week.

You will provide prompt and accurate responses to telephone inquiries from both Customers and Financial Professionals. You will be trained on our products in a structured and active inbound contact‑center environment. You will answer inquiries on product features, understand product performance, educate callers on the self‑service features of our website, and take and key trade instructions provided on calls. The Customer Service Representative will work with the Contact Center Management team to exceed published benchmarks related to soft skills, accuracy, call handle time, and attendance. You are prepared to put the caller’s needs first by prioritizing problem solving, de‑escalating situations where warranted, and guiding a first‑call resolution. You will report into a Contact Center Supervisor.

What You Do

• Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures
• Build relationships by listening, paraphrasing, and problem solving
• Provide clear information
• Manage a diverse clientele
• Emphasis on attendance and punctuality
• Support basic Allianz Website registration and navigation
• Research required information using available resources
• Follow up with Customers or Financial Professionals
• Respond to callers, explaining possible solutions, and ensuring that clients feel supported and valued
• Utilization of artificial intelligence tools and resources (e.g. generative AI)

What You Bring

• High School Diploma or GED required
• Aim to exceed standard call center metrics while providing excellent customer service
• Computer proficiency skills
• Process, focused on customer relationships
• Work shift-times between 7am-6pm
• For 100% remote and hybrid: Appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed
• You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1‑B, L‑1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship.

Range $43,000 - $47,000

What We Offer

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer a choice of comprehensive medical, dental and vision plan options, flexible spending and health savings accounts, tuition reimbursement, student loan retirement program, generous annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award‑winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our generous benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re routinely recognized as a top workplace employer.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation, or any other characteristics protected under applicable laws and regulations.