Inbound Support Specialist - Benefits & Claims

Sun Life; Nashville (TN); Hybrid; USD 38,000 - 51,000; Full time

Benefits offered by this job

Generous vacation time

Paid family leave

401(k) employer match

Job summary

Sun Life U.S. is seeking a Contact Center Representative to handle inbound calls for multiple client companies. You will resolve basic inquiries and provide claims-related administrative support, delivering a positive client experience.

This hybrid role requires in-office presence at least 2 days per week. Shift: 11:30am–8:00pm EST, Monday–Friday, with no weekend work. We value empathy, teamwork, and the ability to multitask across platforms, with a supportive environment and competitive

Qualifications

• Prior customer service or contact center experience.
• Ability to multitask across various technology platforms.
• Empathetic and client-focused mindset.

Responsibilities

• Drive timely resolution of various call types, creating a positive client experience.
• Document calls in a clear and concise manner.
• Engage other departments when needed to address complex service issues.
• Maintain an understanding of the different clients, products, and department functions.

Skills

Customer service

Call center

Empathy

Multitasking

Tools

CRM software

Job description

Sun Life U.S. is seeking a Contact Center Representative to handle inbound calls for multiple client companies. You will resolve basic inquiries and provide claims-related administrative support, delivering a positive client experience.

This hybrid role requires in-office presence at least 2 days per week. Shift: 11:30am–8:00pm EST, Monday–Friday, with no weekend work. We value empathy, teamwork, and the ability to multitask across platforms, with a supportive environment and competitive