Inbound Customer Service Rep — Appointments & Full Benefits

Five Star Automotive Group; Huntsville (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Life Insurance

Disability Insurance

Paid time off

Growth opportunities

Paid Training

Employee vehicle purchase plans

Discounts on products and services

Job summary

Lexus of Huntsville is seeking a Customer Service / Call Center Representative to join our team. You will answer inbound calls, set appointments, and respond to inquiries using email, scripts, and templates.

No cold calls or sales calls. We offer full-time employment with excellent benefits, including health, 401K, life and disability coverage, PTO, growth opportunities, and paid training.

Qualifications

• Previous customer service experience is a plus.
• Excellent computer skills are a must.
• Valid driver's license required.

Responsibilities

• Answer inbound calls from our customers and set appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Follow up with customers to reset missed appointments.
• Participate in team and process training sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize our computer tracking system daily.

Skills

Customer service

Communication

Computer skills

Driver's license

Tools

Computer tracking system

Job description

Lexus of Huntsville is seeking a Customer Service / Call Center Representative to join our team. You will answer inbound calls, set appointments, and respond to inquiries using email, scripts, and templates.

No cold calls or sales calls. We offer full-time employment with excellent benefits, including health, 401K, life and disability coverage, PTO, growth opportunities, and paid training.