Customer Care & Service Appointment Liaison

Bill Penney All Stores; Huntsville (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Bill Penney Toyota in Huntsville, AL is seeking a customer service liaison to handle incoming telephone calls and connect customers with the right solution. You will interact with sales and service teams to ensure smooth communication and timely responses.

Daily duties include following up on internet leads and existing customers to schedule service appointments, meeting quotas set by the manager, and providing friendly, accurate information to drive customer satisfaction.

Responsibilities

• Act as a liaison between the company and customers by answering incoming telephone calls.
• Meet quotas assigned by manager.
• Follow up with internet leads and previous sales and service customers for service appointments.

Job description

Bill Penney Toyota in Huntsville, AL is seeking a customer service liaison to handle incoming telephone calls and connect customers with the right solution. You will interact with sales and service teams to ensure smooth communication and timely responses.

Daily duties include following up on internet leads and existing customers to schedule service appointments, meeting quotas set by the manager, and providing friendly, accurate information to drive customer satisfaction.