Customer Service / Call Center

Chrysler LLC; Huntsville (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with Match

Life Insurance

Disability Insurance

Paid Time Off

Growth Opportunities

Paid Training

Vehicle Purchase Plan

Employee Discounts

Job summary

Lexus of Huntsville is hiring a Customer Service / Call Center Representative to help our customers and keep dealership operations running smoothly in a fast-paced environment. You will answer inbound calls, set appointments, and respond to internet, phone and live chat inquiries using scripts and templates.

You will also follow up to reset missed appointments and participate in team training sessions. Strong computer skills and a valid driver’s license are required; previous customer service

Qualifications

• Previous Customer Service experience is a plus.
• Excellent computer skills are a must.
• Valid driver’s license required.

Responsibilities

• Answer inbound calls from customers and set appointments.
• Respond to internet, phone and live chat inquiries using email, scripts and templates.
• Follow up to reset missed appointments.
• Participate in team and process training sessions.
• Utilize our computer tracking system daily.

Skills

Customer Service

Communication

Computer Skills

Phone Etiquette

Tools

CRM Software

Job description

Looking for a Great Opportunity working in a Fun Environment with Excellent Earning Potential?

Do you enjoy customer service and collaborating with your team to make a real difference?

Lexus of Huntsville is hiring a Customer Service / Call Center Representative

• No Cold Calls!!
• No Sales Calls!!
• Must provide great customer service
• Full Time with Excellent Benefits

Responsibilities and Qualifications:

• Answer inbound calls from our own customers and Set Appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Follow up with customers as needed to reset any missed appointments
• Participate in team and process training sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize our computer tracking system daily.
• Previous Customer Service experience a plus!
• Excellent computer skills a must
• Valid Driver's License required

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Life Insurance
• Short & Long Term Disability Insurance
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.