Customer Service / Call Center

Lexus of Huntsville; Huntsville (AL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Life Insurance

Short & Long Term Disability Insurance

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Discounts on products and services

Job summary

Lexus of Huntsville is seeking a friendly, detail-oriented Customer Service / Call Center Representative to join our team in Huntsville, AL. You will handle inbound calls from our customers, set appointments, and respond to inquiries via phone, email, and live chat.

This full-time role emphasizes excellent customer service, strong computer skills, and the ability to work with teammates and dealership staff. A valid driver's license is required, and prior customer service experience is a plus.

Qualifications

• Previous Customer Service experience a plus
• Excellent computer skills a must
• Valid Driver's License required

Responsibilities

• Answer inbound calls from our own customers and Set Appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Follow up with customers as needed to reset any missed appointments
• Participate in team and process training sessions - keeping positive relationships with teammates, sales teams and dealership management
• Utilize our computer tracking system daily

Job description

Looking for a Great Opportunity working in a Fun Environment with Excellent Earning Potential?

Do you enjoy customer service and collaborating with your team to make a real difference?

Lexus of Huntsville is hiring a Customer Service / Call Center Representative

• No Cold Calls!!
• No Sales Calls!!
• Must provide great customer service
• Full Time with Excellent Benefits

Responsibilities and Qualifications:

• Answer inbound calls from our own customers and Set Appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Follow up with customers as needed to reset any missed appointments
• Participate in team and process training sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize our computer tracking system daily.
• Previous Customer Service experience a plus!
• Excellent computer skills a must
• Valid Driver's License required

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Life Insurance
• Short & Long Term Disability Insurance
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.