Inbound Customer Service Agent — Growth & Onboarding

Enterprise Call Center; The Dell (MS); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Paid training

W2 employment

Paid time off

Optional insurance (Aflac)

Household telehealth (MDLive)

Performance-based incentives

Job summary

Genesis Call Center is hiring Customer Service Agents to handle inbound support for major brands, assisting customers with questions, service requests, and account needs. You will use guided systems to deliver accurate, professional care aligned with brand standards.

Payout happens via a structured W2 employment with paid training following client certification, and scheduling flexibility after certification. Join a team offering growth through frontline and leadership pathways.

Qualifications

• Must be 18 years or older.
• Authorized to work in the United States.
• U.S. resident (excluding specified states).
• Able to follow detailed processes and meet performance expectations.
• Comfortable navigating computer applications and web-based tools.
• Excellent communication and active listening abilities.

Responsibilities

• Handle inbound interactions for major brands.
• Assist customers with questions, service requests, and account needs.
• Provide product support using guided systems and resources.
• Deliver high-quality customer care with professionalism and brand alignment.
• Opportunities for schedule flexibility after certification.

Skills

Communication skills

Active listening

Independent work

Computer skills

Process adherence

Bilingual (Spanish/English)

Education

High school diploma or GED

Job description

Genesis Call Center is hiring Customer Service Agents to handle inbound support for major brands, assisting customers with questions, service requests, and account needs. You will use guided systems to deliver accurate, professional care aligned with brand standards.

Payout happens via a structured W2 employment with paid training following client certification, and scheduling flexibility after certification. Join a team offering growth through frontline and leadership pathways.