Phone Support Agent — Flexible Hours & Growth

Enterprise Call Center; Rexburg (ID); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Paid training

Paid time off

Supplemental insurance (Aflac)

Household telehealth access (MDLive)

Performance-based incentives

Career advancement pathways

Job summary

Genesis Call Center in the United States is hiring a Customer Support Representative for phone-based inbound support. This full-time role offers hourly compensation and structured onboarding.

You will assist customers across major brands, using guided systems to resolve questions, process service requests, and provide product support. Paid training, benefits, and the potential for advancement are included.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old and authorized to work in the United States.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) per posting.
• Ability to follow detailed processes and meet performance expectations.
• Comfortable navigating computer applications and web-based tools.

Responsibilities

• Handle inbound interactions for major brands and provide product support.
• Deliver high-quality customer care with professionalism and accuracy.
• Follow guided systems and resources to resolve customer inquiries.
• Maintain timely adherence to schedules and performance metrics.

Skills

Communication

Active listening

Independence

Accountability

Bilingual (Spanish/English)

Education

High school diploma or GED

Job description

Genesis Call Center in the United States is hiring a Customer Support Representative for phone-based inbound support. This full-time role offers hourly compensation and structured onboarding.

You will assist customers across major brands, using guided systems to resolve questions, process service requests, and provide product support. Paid training, benefits, and the potential for advancement are included.