Customer Service Agent: Flexible Schedule & Growth Path

Enterprise Call Center; Baton Rouge (LA); On-site; USD 15,000 - 18,000; Full time

Job summary

Genesis Call Center is hiring Customer Service Agents to handle inbound interactions for national brands, assisting customers with questions, service requests, and account needs. You will use guided systems to deliver high-quality care while maintaining professionalism and brand alignment.

This W2 position offers paid training, flexible scheduling after certification, and a path to advancement within a structured, supportive team.

Qualifications

• High school diploma or GED is required.
• Must be at least 18 years of age.
• Authorized to work in the United States.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).
• Ability to follow detailed processes and meet performance expectations.
• Strong communication and active listening skills.
• Comfortable navigating computer applications and web-based tools.
• Ability to work independently and remain accountable to schedules.
• Preferred: prior call center or customer service experience.
• Bilingual (Spanish/English) preferred but not required.

Responsibilities

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
• Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.

Skills

Communication

Active listening

Independent work

Time management

Bilingual (Spanish/English)

Education

High school diploma or GED

Job description

Genesis Call Center is hiring Customer Service Agents to handle inbound interactions for national brands, assisting customers with questions, service requests, and account needs. You will use guided systems to deliver high-quality care while maintaining professionalism and brand alignment.

This W2 position offers paid training, flexible scheduling after certification, and a path to advancement within a structured, supportive team.