Inbound Customer Care Specialist - Calm, Solutions-Driven

Brochel 23 Llc

Atlanta (GA)

On-site

USD 34,000 - 42,000

Full time

3 days ago

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Benefits offered by this job

Competitive compensation

Paid Time Off

Career Growth Opportunities

401(k)

Employee discounts

Job summary

Brochel 23 Llc in Atlanta, GA is seeking a Customer Service Representative to join our team. You will communicate with customers to identify needs, process requests, elevate complaints, and provide helpful solutions that ensure a great customer service experience.

The ideal candidate is friendly, computer savvy, and remains calm under pressure. You will handle a high volume of inbound calls, use premade scripts, document interactions, and work to meet personal and team sales quotas, with

Qualifications

High school diploma/GED.
Previous experience as a Customer Service Representative or in a similar role is preferred.
Comfortable using computers and customer management software.
Excellent phone and verbal communication skills.
Understanding of active listening techniques.
Ability to work well under pressure.
Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

Receive a high volume of inbound calls.
Identify the reason for the customer's call, collect relevant information, and provide solutions.
Refer to premade scripts for a variety of customer service topics.
Use best practices in customer service techniques to develop rapport and build relationships with customers.
Document all customer interactions.
Meet personal and team sales quotas.
Attend trainings to maintain up-to-date skills and knowledge.