Customer Support Lead - Calm, Empathetic Problem Solver

Jobsultant Solutions; Chicago (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading customer service provider in Chicago is looking for a Customer Service Representative. This role includes handling customer inquiries, processing orders, and managing a team of junior representatives. The ideal candidate should possess a high school diploma and have the ability to remain calm under pressure. Strong computer skills and experience in customer service are essential for success in this position. Join our team and help us ensure customer satisfaction!

Qualifications

• High school diploma, general education degree or equivalent.
• Ability to remain calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer service.

Responsibilities

• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Know our products inside and out to answer questions.
• Process orders, forms, applications, and requests.
• Maintain records of customer interactions and transactions.
• Communicate and coordinate with colleagues when necessary.
• Provide feedback on the effectiveness of the customer service process.
• Manage a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Skills

Empathy

Calmness under pressure

Computer literacy

Customer service experience

Education

High school diploma or equivalent

Job description

A leading customer service provider in Chicago is looking for a Customer Service Representative. This role includes handling customer inquiries, processing orders, and managing a team of junior representatives. The ideal candidate should possess a high school diploma and have the ability to remain calm under pressure. Strong computer skills and experience in customer service are essential for success in this position. Join our team and help us ensure customer satisfaction!