Customer Care Specialist — Inbound Support & Solutions

Caleres; Clayton (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Benefits Day One

Training & development

Mental wellness resources

Onsite fitness center

Associate discounts

Onsite market

Job summary

Caleres is seeking a Consumer Care Representative to provide friendly, professional support to customers over inbound calls. You will assist with orders, returns, exchanges, payments, and product information while documenting interactions across multiple systems.

Build loyalty through positive, personalized experiences and collaborate with teammates to enhance the customer journey. The role emphasizes empathy, accuracy, and meeting service targets in a fast-paced environment, with on-site work

Qualifications

• High school diploma or equivalent required.
• Customer service or frontline experience preferred.
• Proficiency with PCs and navigating multiple systems.
• Experience in a performance-driven environment.
• Strong verbal communication and active listening.
• Ability to multitask with accuracy in a fast-paced setting.

Responsibilities

• Provide friendly, professional support via inbound calls.
• Assist customers with orders, returns, exchanges, and payments.
• Explain product information and promotions clearly.
• Document interactions across multiple systems.
• Resolve issues with empathy and care.
• Build customer loyalty through positive interactions.
• Meet service, quality, productivity targets.
• Collaborate with teammates to improve the customer experience.

Skills

Customer service

Verbal communication

Active listening

Time management

Multitasking

CRM usage

Order management

Problem solving

Dependable

Independence

Education

High school diploma or equivalent

Tools

CRM systems

Order management software

Job description

Caleres is seeking a Consumer Care Representative to provide friendly, professional support to customers over inbound calls. You will assist with orders, returns, exchanges, payments, and product information while documenting interactions across multiple systems.

Build loyalty through positive, personalized experiences and collaborate with teammates to enhance the customer journey. The role emphasizes empathy, accuracy, and meeting service targets in a fast-paced environment, with on-site work