Inbound Customer Care Pro: Fast, Cross-Sell & Solutions

Waste-Pro; Athens (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Waste Pro is seeking a Customer Service Representative to handle a high volume of calls and serve as the primary contact for customers in Athens, GA. The role focuses on resolving issues, providing quotes, and creating accurate service records.

You will collaborate with a team to meet call center objectives, strive for quick response times, and identify opportunities to cross-sell products while maintaining excellent customer service standards.

Qualifications

• Ability to handle a heavy volume of calls in a professional and efficient manner.
• Excellent verbal and written communication and analytical skills.
• Proficient in MS Office and strong typing skills.
• Ability to multi task and adapt to changes while providing high-quality customer service.
• Ability to identify and resolve problems promptly while maintaining professionalism.

Responsibilities

• Answer incoming calls from customers and resolve issues on first contact where possible.
• Assist commercial and residential customers in resolving issues and provide service quotes.
• Establish customer accounts with accurate service details and pricing.
• Cross-sell additional products and services where appropriate.
• Escalate complex issues to the proper department and act as customer advocate.
• Maintain customer records using the Tower system and participate in cross-training.

Skills

Call handling

Communication skills

Multitasking

Problem solving

Adaptability

Teamwork

Time management

Tools

Tower system

MS Office

Typing

Job description

Waste Pro is seeking a Customer Service Representative to handle a high volume of calls and serve as the primary contact for customers in Athens, GA. The role focuses on resolving issues, providing quotes, and creating accurate service records.

You will collaborate with a team to meet call center objectives, strive for quick response times, and identify opportunities to cross-sell products while maintaining excellent customer service standards.