Customer Service Specialist - Calm, High-Volume Support

LAYMEN GLOBAL, LLC; Edison (NJ); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Competitive compensation

Paid time off

Career growth opportunities

Job summary

LAYMEN GLOBAL, LLC seeks a Customer Service Representative in Edison, NJ. You will interact with customers, identify needs, process requests, and provide helpful solutions to ensure a positive experience. The ideal candidate is friendly, computer savvy, and stays calm under pressure.

Responsibilities include handling a high volume of calls and emails, using scripts, building rapport, documenting interactions, and meeting quotas. Training will keep skills up to date.

Qualifications

• High school diploma or GED required.
• Experience as CSR or similar role preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Strong active listening and time-management skills.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize tasks.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Customer service

Active listening

Communication skills

Time management

Calm under pressure

Education

High school diploma/GED

Tools

CRM software

Job description

LAYMEN GLOBAL, LLC seeks a Customer Service Representative in Edison, NJ. You will interact with customers, identify needs, process requests, and provide helpful solutions to ensure a positive experience. The ideal candidate is friendly, computer savvy, and stays calm under pressure.

Responsibilities include handling a high volume of calls and emails, using scripts, building rapport, documenting interactions, and meeting quotas. Training will keep skills up to date.