Customer Care Specialist — Calm, Solutions-Focused Support

Citrin Cooperman; Oklahoma; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay and benefits

Training and growth opportunities

Supportive team environment

Job summary

Citrin Cooperman is seeking a friendly Customer Service Assistant to join our team. You will be a first point of contact for customers, delivering professional service by phone, email, or in person and helping them feel heard and supported.

In this role, you’ll listen to concerns, work to find practical solutions, and ensure records are accurate. You’ll collaborate with team members to resolve issues and enhance overall customer experience while maintaining a welcoming environment for clients

Qualifications

• Excellent communication and listening skills.
• Patience and the ability to stay calm in busy environments.
• Willingness to learn and take initiative.
• Strong attention to detail and organization.
• Customer service experience is helpful but not required.

Responsibilities

• Greet customers and deliver friendly, helpful service.
• Answer questions by phone, email, or in person.
• Listen to concerns and help find practical solutions.
• Handle orders, returns, or account questions.
• Keep customer information up to date and accurate.
• Collaborate with the team to resolve issues and provide the right support.
• Follow up with customers to ensure concerns are addressed.
• Maintain an organized customer service area.
• Share feedback to improve the customer experience.

Skills

Communication

Patience

Problem solving

Attention to detail

Teamwork

Tech proficiency

Tools

Office suite

CRM

Job description

Citrin Cooperman is seeking a friendly Customer Service Assistant to join our team. You will be a first point of contact for customers, delivering professional service by phone, email, or in person and helping them feel heard and supported.

In this role, you’ll listen to concerns, work to find practical solutions, and ensure records are accurate. You’ll collaborate with team members to resolve issues and enhance overall customer experience while maintaining a welcoming environment for clients