Customer Care Specialist — Inbound Support & Solutions

Caleres; Clayton (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits starting Day One

Paid training and development

Mental wellness resources (EAP)

On-demand pay

Job summary

Caleres is hiring Consumer Care Representatives in Clayton, MO. You will provide friendly, professional support via inbound phone interactions, assist with orders, returns, exchanges, payments, and product information, and document interactions across multiple systems.

You’ll listen actively, resolve concerns with empathy, and contribute to customer loyalty and satisfaction. The role emphasizes multitasking in a fast-paced environment, collaboration with teammates, and meeting performance

Qualifications

• High school diploma or equivalent.
• Previous customer service or contact center experience.
• Proficiency with PCs and ability to use multiple systems.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide friendly, professional support to customers through inbound phone interactions.
• Assist with orders, returns, exchanges, payments, product information, and shipping inquiries.
• Listen actively to understand customer needs and deliver timely solutions.
• Document customer interactions accurately across multiple systems.
• Strive to resolve concerns with empathy and maintain customer satisfaction.
• Help build customer loyalty and promote Caleres products.
• Meet service, quality, and productivity expectations.
• Collaborate with teammates and leaders to improve the customer experience.

Skills

Customer service

Active listening

Communication skills

Multitasking

CRM systems

Problem solving

Education

High school diploma or equivalent

Tools

Order management systems

Microsoft Windows

Job description

Caleres is hiring Consumer Care Representatives in Clayton, MO. You will provide friendly, professional support via inbound phone interactions, assist with orders, returns, exchanges, payments, and product information, and document interactions across multiple systems.

You’ll listen actively, resolve concerns with empathy, and contribute to customer loyalty and satisfaction. The role emphasizes multitasking in a fast-paced environment, collaboration with teammates, and meeting performance