Inbound CSR Specialist - Calm Communicator, Fast Resolver

Kimble; Dover (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) retirement plan with match

Comprehensive medical benefits

Employee assistance program (EAP)

Paid time off

Employee Discount Program

Job summary

Kimble in Dover, Ohio, is seeking a Customer Service Representative to work in a high-volume inbound call solution center. The role emphasizes excellent communication and problem-solving skills, requiring the ability to multi-task and assist customers efficiently.

Responsibilities include answering calls, addressing inquiries, logging customer information, and ensuring a positive work atmosphere. Beneficial offerings include 401(k) plan, comprehensive medical coverage, and paid time off.

Qualifications

• Previous customer service experience in a high-volume inbound call center.
• Ability to type 45 WPM with a minimum of 92% accuracy preferred.
• Successfully pass a pre-employment drug screen and background check.

Responsibilities

• Answer customer calls promptly and courteously.
• Receive and respond professionally to customer inquiries.
• Log and record information into customer accounts using a computer.
• Resolve customer issues and adjust accounts as necessary.

Skills

Excellent communication

Multi-tasking

Problem-solving

Patience

Education

High school diploma or GED

Job description

Kimble in Dover, Ohio, is seeking a Customer Service Representative to work in a high-volume inbound call solution center. The role emphasizes excellent communication and problem-solving skills, requiring the ability to multi-task and assist customers efficiently.

Responsibilities include answering calls, addressing inquiries, logging customer information, and ensuring a positive work atmosphere. Beneficial offerings include 401(k) plan, comprehensive medical coverage, and paid time off.