Store Customer Care Specialist — Flexible Hours

SmartRecruiters, Inc.; Snellville (GA); On-site; USD 18,000 - 25,000; Full time

Job summary

SmartRecruiters, Inc. in Snellville, GA is seeking a friendly and empathetic Customer Service Representative to be the first point of contact for our customers, delivering exceptional service and support.

You will answer inquiries by phone, email, and chat, resolve issues with patience, and process orders, refunds, and exchanges efficiently. Maintain product knowledge, collaborate with other teams, document interactions in our CRM, and meet performance standards.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Active listening skills and the ability to empathize with customers.
• Patience and the ability to remain calm in challenging situations.
• Efficient time management and multitasking capabilities.
• Proficiency in basic computer skills, including typing and data entry.
• Experience with customer service software (CRM) preferred.
• Previous customer service experience preferred.
• High school diploma or equivalent

Responsibilities

• Answer incoming customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues and complaints with patience and empathy
• Process orders, refunds, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction
• Document customer interactions and update customer records in our CRM system
• Identify and elevate complex issues to appropriate team members or management
• Provide feedback and suggestions for improving customer service processes
• Meet or exceed performance metrics and quality standards

Skills

Customer service

Communication

Empathy

Active listening

Time management

Data entry

CRM software

Typing

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

SmartRecruiters, Inc. in Snellville, GA is seeking a friendly and empathetic Customer Service Representative to be the first point of contact for our customers, delivering exceptional service and support.

You will answer inquiries by phone, email, and chat, resolve issues with patience, and process orders, refunds, and exchanges efficiently. Maintain product knowledge, collaborate with other teams, document interactions in our CRM, and meet performance standards.