Customer Service Experience Pro | Inbound Support Specialist

MCI; Savannah (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

MCI, a fast-growing tech-enabled business services company, is hiring a Customer Service Representative in Savannah, GA. You will handle inbound calls, emails, or chats, provide accurate product and billing information, and strive to deliver smooth, satisfying customer experiences.

This role emphasizes professionalism, problem solving, and adherence to company procedures. You will maintain records of interactions, participate in training, and meet quality and efficiency targets while supporting

Qualifications

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints with professionalism.

Responsibilities

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and elevate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.

Skills

Customer service

Communication

Problem solving

Job description

MCI, a fast-growing tech-enabled business services company, is hiring a Customer Service Representative in Savannah, GA. You will handle inbound calls, emails, or chats, provide accurate product and billing information, and strive to deliver smooth, satisfying customer experiences.

This role emphasizes professionalism, problem solving, and adherence to company procedures. You will maintain records of interactions, participate in training, and meet quality and efficiency targets while supporting