Inbound Call Specialist — Upsell & Support (Paid Training)

Five Star Solutions; United States; Remote; USD 17,000 - 25,000; Full time

Job summary

Five Star Solutions is seeking a customer service representative to handle inbound calls with professionalism and efficiency. You will follow scripts, identify customer needs, and upsell using available resources. The role emphasizes clear communication and a proactive approach to resolving issues.

Shifts run 7:00am–9:00pm CST, Mon-Fri with alternating weekends; paid training typically 2–5 days; bring your own device per hardware requirements and pass a background check.

Qualifications

• Prior customer service experience preferred (3–6 months).
• Basic computer skills and strong phone communication required.
• Must be 18+ and able to pass a background check.
• BYOD with specific hardware requirements.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts and identify customer needs.
• Access company resources to accurately handle calls and upselling.

Skills

Phone communication

Customer service

Time management

Basic computer skills

Tools

BYOD hardware requirements

Job description

Five Star Solutions is seeking a customer service representative to handle inbound calls with professionalism and efficiency. You will follow scripts, identify customer needs, and upsell using available resources. The role emphasizes clear communication and a proactive approach to resolving issues.

Shifts run 7:00am–9:00pm CST, Mon-Fri with alternating weekends; paid training typically 2–5 days; bring your own device per hardware requirements and pass a background check.