Remote Inbound Sales Specialist - Growth & Training

MCI Military Recruitment; Crane (TX); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Life Insurance

Disability Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking an Inbound Sales Representative to handle customer inquiries, upsell services, and provide product information across a national footprint. You will work with a dynamic team, benefit from comprehensive training, and contribute to a best-in-class customer experience.

The role emphasizes relationship-building, persistence, and a positive, persuasive attitude in a fast-paced environment. Training and growth are central to this career path.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managers for resolution as needed.
• Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes.
• Adhere to all attendance and work schedule requirements.

Skills

Communication skills

Typing 20wpm

MS Office

Windows OS

Attendance/punctuality

Customer service

Conflict resolution

Multi-tasking

Team work

Adaptability

Education

High school diploma or equivalent

Job description

MCI is seeking an Inbound Sales Representative to handle customer inquiries, upsell services, and provide product information across a national footprint. You will work with a dynamic team, benefit from comprehensive training, and contribute to a best-in-class customer experience.

The role emphasizes relationship-building, persistence, and a positive, persuasive attitude in a fast-paced environment. Training and growth are central to this career path.