Customer Care & Sales Specialist - Call Center

MCI; Hinesville (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement plan

Disability insurance

Life insurance

Career growth

Paid training

Casual dress code

Job summary

MCI, a fast-growing tech-enabled business services company, seeks Call Center Representatives to support inbound/outbound customer service and sales for well-known clients. Start with comprehensive training; no prior call center experience required.

You will respond to inquiries, handle calls across the country, document interactions, and strive to deliver exceptional customer experiences while maintaining schedule discipline and compliance with policies.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong communication and organizational skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Reliable and punctual.
• Skilled in troubleshooting and follow-up.
• Able to multitask and self-manage effectively.
• Excellent interpersonal skills.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Skills

Strong communication

Organizational skills

Typing 20+ WPM

Reliability & punctuality

Interpersonal skills

Problem-solving

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

MCI, a fast-growing tech-enabled business services company, seeks Call Center Representatives to support inbound/outbound customer service and sales for well-known clients. Start with comprehensive training; no prior call center experience required.

You will respond to inquiries, handle calls across the country, document interactions, and strive to deliver exceptional customer experiences while maintaining schedule discipline and compliance with policies.