Inbound Call Center Rep – No Cold Calls, 5‑Day Week

Five Star Automotive Group; North Olmsted (OH); On-site; USD 32,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Life Insurance

Short Term Disability Insurance

Paid time off

Job summary

Westside Toyota is seeking an experienced Call Center/Customer Service Representative to handle inbound and outbound calls, set appointments, and respond to inquiries using scripts and templates.

The role requires strong communication skills, a customer-first mindset, and proficiency with computers. Training will be provided, and a team-oriented atmosphere with opportunities for growth is offered.

Qualifications

• Previous customer service experience required.
• Strong communication and phone skills.
• Ability to follow scripts and templates.
• Reliable and team-oriented.
• Proficient with computer tracking systems.

Responsibilities

• Answer inbound calls and make outbound calls to/from customers and set appointments.
• Respond quickly to inquiries via email, phone, and live chat using scripts and templates.
• Follow up with customers to reset missed appointments.
• Participate in team and process training to maintain positive relationships with teammates and dealership management.
• Utilize the computer tracking system daily.

Skills

Call center experience

Excellent communication

Customer service

Computer skills

Valid driver's license

Tools

Computer tracking system

Job description

Westside Toyota is seeking an experienced Call Center/Customer Service Representative to handle inbound and outbound calls, set appointments, and respond to inquiries using scripts and templates.

The role requires strong communication skills, a customer-first mindset, and proficiency with computers. Training will be provided, and a team-oriented atmosphere with opportunities for growth is offered.