Call Center Representative

Village Pointe Toyota; Omaha, Northern (NE, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Flexible Work Schedule

Saturday Lunches

Discounts on products and services

Job summary

Village Pointe Toyota in Omaha seeks an experienced customer call center agent to handle inbound service scheduling and outbound maintenance calls. You will deliver friendly, professional service and help turn inquiries into appointments.

Join a team that values happy employees and growth, with paid training, a flexible schedule, and benefits. Prior call center and Microsoft Office skills are a plus. The role involves high-volume outbound calls and courteous problem-solving to maintain loyalty.

Qualifications

• Experience in a call center is required or highly preferred.
• Strong customer-service mindset and ability to handle inquiries professionally.

Responsibilities

• Make outbound calls to existing customers, averaging 150+ per day.
• Answer inbound service and parts phone inquiries.
• Handle complaints diplomatically and refer to the appropriate person for resolution.
• Communicate with callers professionally, minimizing hold times.
• Assist managers with clerical duties as needed.
• Be friendly, professional, and efficient with customers and employees.
• Familiarize yourself with department structures and internal procedures.

Skills

Call center experience

Customer service

Communication

Tools

Microsoft Office

Job description

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service appointments, they will also make outbound calls to existing customer to set up routine maintenance.

At Village Pointe Toyota, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Village Pointe Toyota is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental


• 401K Plan


• Paid time off and vacation


• Growth opportunities


• Paid Training


• Flexible Work Schedule


• Saturday Lunches


• Discounts on products and services

Responsibilities

• Make outbound phone calls to existing customers in excess of 150 per day


• Answer inbound service and partsphone inquires


• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution


• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold


• Assist the managers with various clerical duties as needed


• Be friendly, professional, courteous and efficient when working with all customers and employees


• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office is a plus


• Ability to communicate customers' interests needs and requests to management and sales personnel


• Professional personal appearance


• Must have previous call center experience

Schedule

• Monday - Friday 8:00am to 5:00pm


• Schedule will vary and may change without warning