Customer Service Call Center Pro - 5-Day Week + Benefits

Westside-Toyota; North Olmsted (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with Match

Life Insurance

Short Term Disability

Paid Time Off

Growth Opportunities

Paid Training

Employee Vehicle Purchase

Job summary

Westside Toyota in Ohio is seeking an Experienced Call Center/ Customer Service Representative to handle inbound and outbound calls, set appointments, and assist customers with courtesy and accuracy. The role emphasizes strong communication and adherence to scripts, with a focus on service over sales.

This full-time position offers a stable 5-day work week, training, and benefits including medical, dental, vision, and 401K.

Qualifications

• Minimum call center or customer service experience is required.
• Strong phone etiquette and clear communication.
• Ability to follow scripts and templates.
• Comfortable with 8-hour shift and inbound/outbound calls.

Responsibilities

• Answer inbound calls and set appointments with customers.
• Respond to inquiries via phone, email, and live chat using scripts.
• Follow up to reschedule missed appointments.
• Participate in team trainings and collaborate with dealership staff.
• Maintain daily records in the tracking system.
• Demonstrate excellent computer skills and a valid driver's license.

Skills

Call Center Experience

Customer Service

Phone Communication

Appointment Setting

Tools

CRM Software

Job description

Westside Toyota in Ohio is seeking an Experienced Call Center/ Customer Service Representative to handle inbound and outbound calls, set appointments, and assist customers with courtesy and accuracy. The role emphasizes strong communication and adherence to scripts, with a focus on service over sales.

This full-time position offers a stable 5-day work week, training, and benefits including medical, dental, vision, and 401K.