Call Center / Customer Service

Westside-Toyota; North Olmsted (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with Match

Life Insurance

Short Term Disability

Paid Time Off

Growth Opportunities

Paid Training

Employee Vehicle Purchase

Job summary

Westside Toyota in Ohio is seeking an Experienced Call Center/ Customer Service Representative to handle inbound and outbound calls, set appointments, and assist customers with courtesy and accuracy. The role emphasizes strong communication and adherence to scripts, with a focus on service over sales.

This full-time position offers a stable 5-day work week, training, and benefits including medical, dental, vision, and 401K.

Qualifications

• Minimum call center or customer service experience is required.
• Strong phone etiquette and clear communication.
• Ability to follow scripts and templates.
• Comfortable with 8-hour shift and inbound/outbound calls.

Responsibilities

• Answer inbound calls and set appointments with customers.
• Respond to inquiries via phone, email, and live chat using scripts.
• Follow up to reschedule missed appointments.
• Participate in team trainings and collaborate with dealership staff.
• Maintain daily records in the tracking system.
• Demonstrate excellent computer skills and a valid driver's license.

Skills

Call Center Experience

Customer Service

Phone Communication

Appointment Setting

Tools

CRM Software

Job description

Westside Toyota is hiring an Experienced Call Center/ Customer Service Representative

This Job is FOR YOU if you:

• Have Previous Call Center Experience
• Are comfortable interacting via the Phone for an 8 hour shift
• Excel in Customer Service and have Proven Communication Skills
• Appreciate training plus ascript to follow to ensure success

Why it's GREAT:

• No Cold Calls!!
• No Sales Calls!!
• Never Boring
• Excellent Benefits
• Fun and Exciting Work Environment
• 5 Day Work Week. Every Other Saturday is Required with a day off during that week instead of Saturday

Responsibilities and Qualifications:

• Answer inbound calls and make outbound calls to/from our own customers and Set Appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Follow up with customers as needed to reset any missed appointments
• Participate in team and process training sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize our computer tracking system daily.
• Previous Customer Service experience a must!
• Excellent computer skills required
• Valid Driver's License

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Life Insurance
• Short Term Disability Insurance
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long term job security
• Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.